TERMS & CONDITIONS – BOOKING & CANCELLATION POLICY

Last updated 28 of September, 2021

These terms and conditions may be amended from time to time and apply to all of our services.

By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to be legally bound to the terms and conditions set out below. No contract between the customer and Feast in the WIld shall come into existence until Feast in the Wild receives full payment and issues a confirmation invoice. The customer making the booking accepts these conditions on behalf of all members of their travel party and is responsible for the entirety of the payment.

Feast in the Wild is a tour operator, offering adventure tours in Iceland.

Bookings can be made directly through Feast in the Wild, its sub-brands and/or any other website through which Feast in the Wild makes their services available. If you are having any problems booking through Feast in the Wild please contact booking@feastinthewild.com

Feast in the Wild reserves the right to alter itineraries and/or timetables should it be necessary, due to adverse weather and or other related conditions.  Feast in the Wild is not responsible for expenses and/or other related costs due to factors outside of its control, such as flight delays, changes and or cancellations, injuries, diseases, weather, war, natural disasters etc. and/or other unforeseeable matters. You are responsible for providing Feast in the Wild with the correct contact information and related details so that we can keep you informed in the event of changes made to the services booked.

1. PRICES

1.1. Please note that all prices for the services provided by Feast in the Wild and its sub-vendors are in Icelandic Krona (ISK). As a local operator, Feast in the Wild cannot be responsible for currency fluctuations and or additional fees outside its control that may be applied such as bank transfer fees, credit card fees and etc.

1.2. We also refund in Icelandic Krona (ISK). Feast in the Wild can not be held liable for any loss due to fluctuations in currency exchange rates during transactions, nor any third party transaction fees that may occur at the time of payment and/or refund. Keep in mind that your card issuer may charge you a foreign transaction fee.

1.3. All prices shown on our (mobile) website are based on current prices. All prices mentioned on our (mobile) website include value-added tax in Iceland. Feast in the Wild reserves the right to alter or change already published prices on the website without prior notice in the event of currency fluctuation, government taxes, or any such costs increases that are outside Feast in the Wild‘s control. Prices are guaranteed against any surcharge after an invoice has been issued, unless the increase is due to government laws or currency changes and amounts to 5% of the tour price or more. The amounts that exceed 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%. Any increase due to changes in government laws, i.e. tax changes will be added to the invoice.

2. SPECIAL OFFERS & PROMOTIONAL CODES

2.1. Please note that special offers such as promotional codes cannot be applied to a reservation after a purchase has been made such as in the form of a refund. When offered, promotional codes and/or other special offers, must be entered into the relevant field located on the payment page upon check out at the time of booking in order to be valid and applied.

2.2. Please note that all special offers such as promotional codes and/or early bird discount only apply to the price of the tour. Extras and rental gear are not subject to discount unless specifically mentioned.

2.3. Early bird discount is applied to the final price of the tour, if a special offer/promotional code is used, the early bird discount applies to the discounted price (full price less special offer/promotional code).
 

 3. PICK-UP & DROP-OFF SERVICES

3.1. Feast in the Wild offers pick up and drop-off services for all day tours. Most multi-day tours have a specific one meeting point. Where the tour officially starts Please read the tour description carefully to see where the pick-up and drop-off locations are. Only selected pick-up and Drop-off spots are available.

3.2. You as the traveler are responsible for your pick-up, this includes providing Feast in the Wild with your pick up location in time as well as being ready at the correct time for the pick-up for your tour. Feast in the Wild will provide you with information about your pick up time on your voucher which is provided upon booking. If you are unsure where the pick-up and drop-off location is, then click this link to find out https://www.feastinthewild.com/pick-up-locations-reykjav%C3%ADk or email to booking@feastinthewild.com

3.3. Please note that missing the pick-up does not entitle you to a refund of the price paid for the services. You are responsible to be ready for pick up at the assigned pick-up point from the start of the pick-up time.

4. MEETING US ON LOCATION

4.1. If you are planning to meet us on location for your tour then please be sure that this can be arranged. For most of Feast in the Wild tours, it is not possible to meet us on location. Pease email booking@feastinthewild.com to check if it is possible to meet us on location. Until that has been confirmed assume that it will not be possible.

4.2. You as the traveler are responsible for arriving at the meeting point in time for your tour.  This includes being ready at the correct time at the correct location in time for your adventure tour given that you have gotten written approval to meet on location from Feast in the Wild

4.3. Please note that if you do not arrive in time for your tour and/or are late to the meeting point of the tour, that is to say, you do not arrive to the correct meeting point at the correct time for your adventure tour then you are not entitled to a refund of the price paid for the services.

5. EXTRAS & RENTAL GEAR.

5.1 Extras and rental gear can both be added upon booking your tour as well as afterward if it is made no later than the evening before your tour departure date and availability of the extra allows. If you have already made a reservation with us and would like to add any extras and/or rental gear to your reservation, you can email booking@feastinthewild.com

5.2. Please note that all extras and rental gear reservations fall under the same cancellation terms as the tour purchased. This includes single supplements, hiking shoes, waterproof jacket and pants, etc. After the tour departure, the extras become non-refundable. Please see section 15 for details on the cancellation policy.

5.3. Safety equipment needed for each tour is provided by Feast in the Wild and is not classified as rental gear.

6. TRAVEL INSURANCE

6.1. As with all world travel, we strongly recommend that you purchase a travel insurance policy in your home country that covers your cost should you have to cancel your travel reservation with short notice. This kind of travel insurance is not expensive and frequently covers other risks. Having travel insurance is always a good idea when traveling around the world. This is more relevant during COVID-19 times like now.

7. ICELANDIC WEATHER AND CONDITIONS

7.1. All adventure trips and outdoor activities are dependent on weather and general conditions. Feast in the Wild reserves the right to alter routes, itineraries, departure times and or cancel your trip without prior notice with your safety in mind, should the necessity arise.

7.2. Please keep in mind that Iceland is and will always be Iceland. The weather changes fast on our northern island and with it, conditions change. Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please be aware of this and respect your guide’s authority to do so. This is especially valid for winter travel in Iceland.

7.3. Feast in the Wild can not be held responsible for any loss, damage, accident, injury, sickness, schedule change or other factors due to weather, strike, natural disasters or any other cause beyond Feast in the Wild‘s control. Feast in the Wild acts in good faith and cannot be held responsible for defaults or delays of organizations that are not a part of the Feast in the Wild such as individual agencies, hotels, other tour operators, airlines, guides, restaurants or any other person‘s or company‘s act.

7.4. In the case of any changes to flights (domestic and international), the passenger is responsible for any additional costs incurred as a result of such changes (i.e. additional hotel nights, meals, transfers, etc.), at the time provided. We, therefore, advise all customers to have comprehensive travel insurance to meet all contingencies.

8. CLOTHING

8.1. Appropriate footwear and suitable outdoor clothing must be worn. We reserve the right to refuse participation to customers who are dressed inappropriately or with inappropriate footwear since this will put the client’s well-being and the wellbeing of other clients and safety at risk. In such cases, full cancellation charges apply.

9. LUGGAGE

9.1. Please note that Feast in the Wild cannot be held responsible for damaged luggage if it is taken on the tour.

10. ASSUMED RISK & OUTDOOR ACTIVITIES

10.1. Guests/Clients are advised that all activities are undertaken entirely at their own risk and they must always behave in a fit and proper manner in accordance with Feast in the Wild or its partners’ guidelines and must take proper responsibility for their own safety. All adventure tours and outdoor activities carry inherent risks and Feast in the Wild or its partners do not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure). With the purchase of your tour you agree to these conditions, understand its implications and accept responsibility for your participation in your trip. Depending on the excursion, you may be requested to sign an additional liability release.

10.2. Our guides reserve the right to refuse participation to any customer who they believe will not be able to complete the tour because of their physical condition, injury or illness. In such cases, full cancellation charges apply.

10.3. We reserve the right to refuse participation to clients that are being physically or verbally abusive, or if they pose a threat to staff members or fellow travelers in any other way. In such cases, full cancellation charges apply.

11. ALCOHOL AND DRUGS:

11.1. We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances, no refund shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offense, upset or put other passengers in danger. In such cases, full cancellation charges apply.

12. REVIEWS & FEEDBACK

12.1. Feast in the Wild welcomes all feedback, both positive as well as negative as it helps us improve our overall services, and performance. We would greatly appreciate it if you could share your tour experience with us.

Please note that all complaints must reach Feast in the Wild within 7 days from the completion of your tour. Otherwise, possible compensation is not valid.

13. TERMS OF PAYMENT

13.1. Feast in the Wild accepts all major credit and debit cards. Purchases made via credit/debit card will go through 3D Secure. Feast in the Wild requires the full amount at the time of booking unless specifically stated.

14. GOVERNING LAW AND JURISDICTION

14.1. This agreement shall be exclusively governed by and construed in accordance with Icelandic law.

14.2. Any disputes arising out or in connection with this agreement shall exclusively be submitted to and dealt with by the district court of Reykjavík.

 

Feast in the Wild CANCELLATION POLICY

All cancellation fees held by Feast in the Wild are only intended to cover our direct cost of amending and/or canceling your reservation. By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to be legally bound to the cancellation policy as set out below. No contract between the customer and Feast in the Wild shall come into existence until Feast in the Wild receives full payment and issues a confirmation invoice. The customer making the booking accepts these conditions on behalf of all members of their travel party and is responsible for payment due from the party in entirety.

All communications relating to these terms and conditions (in particular any requests to cancel or amend your tour arrangements) must be from the lead traveler of each reservation and processed through email to booking@feastinthewild.com and sent by the lead traveler. Once delivered the amendment and/or cancellation needs to be confirmed by Feast in the Wild before further action can be taken. If reimbursement is in order, then it shall be made in accordance with all procedures and processed as quickly as possible, and the stipulated amount will be transferred to the same credit card that was used upon booking. Please note that we can not be responsible for delays of the delivery of the reimbursement to your account once it has been processed on our end. For tours purchased through another vendor please reach out to the vendor directly with your refund and/or cancellation request. The cancellation policy applies to the original booking departure date the tour has been booked for.

 

15. CANCELLATION FEES & CHARGES

15.0. Changing the number of people in a booking to a smaller number is considered cancellation for the change in number of participants. Such cancellations are subject to cancellation fees as per the below.

 As we start to incur costs from the time the contract is confirmed we will apply cancellation charges as shown below from the time when written notification of the cancellation is received:

15.1. CANCELLATION OF DAY TOURS

 

More than 24 hours’ notice - 100%* 

Less than 24 hours’ notice - No refund*

For all bookings of day tours operated by Feast in the Wild (or any sub-vendors), a minimum of 24 hours’ notice of cancellation or amendment prior to your scheduled tour departure is required for a full refund. If a cancellation is made with less than 24 hours’ notice prior to departure no refund is given. For the 24-hour policy to be applicable cancellations need to be made and delivered to Feast in the Wild through booking@feastinthewild.com The 24-hour policy does not honor cancellation requests sent through other channels. 

*Extras and rental gear, booked as part of a day tour fall under the terms as stated here above. 

15.2. CANCELLATIONS OF MULTI-DAY, SELF-DRIVE, GROUP & TREKKING TOURS

 

More than 21 days’ notice - 90% refund

Less than 21 days’, more than 14 days’ notice - 50% refund* 

Less than 14 days’, more than 48 hours’ notice - 20% refund

Less than 48 hours’ notice - No refund

 

Cancellations with more than 21 days’ notice before trip departure:

You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.

Cancellations with less than 21 days’ notice, but more than 14 days before trip departure:

You will be refunded 50% of your total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.

Cancellations with less than 14 days’ notice, but more than 48 hours before trip departure:

You will be refunded 20% of your total tour price. 80% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.

Cancellations with less than 48-hours’ notice before trip departure:

No refund will be given if tours are canceled with less than 48 hours’ notice, as Feast in the Wild will be charged for all costs such as guides, transport etc.

Extras and rental gear, booked as part of a multi-day tour fall under the terms as stated here above. 

15.5.1. Self Drive tours are not eligible for partial cancellations of included activities and/or passenger count. Complete cancellations follow the terms mentioned here above.

15.3 CANCELLATIONS OF PRIVATE & CUSTOMIZED TOURS

15.3.1. Cancellations of Private & Customized Day Tours (Individuals and Group Bookings)

More than 72 hours’ notice - 90% refund

Less than 72 hours' notice, more than 24 hour notice - 50% refund

Less than 24 hours’ notice - No refund

 

Cancellations of Private, Group & Customized Day Tours (Individuals and Group Bookings) made with more than 72 hours‘ notice (prior to departure):

You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.

Cancellations with less than 72 hours’ notice, but more than 24 hours before trip departure:

You will be refunded 50% of your total tour price. 50% is non-refundable, as this represents our direct cost of booking and preparing your tour.

Cancellations of Private, Group & Customized Day Tours (Individuals and Group Bookings) made with less than 24 hours’ notice:

No refund will be given if canceled with less than 24 hours‘ notice, as Feast in the Wild will be charged for all costs such as guides, transport, etc.

15.3.2. Cancellations of Private & Customized Multi-Day Tours

More than 21 days’ notice - 90% refund

Less than 21 days’, more than 14 days’ notice - 50% refund* 

Less than 14 days’, more than 48 hours’ notice - 20% refund*

Less than 48 hours’ notice - No refund

 

Cancellations of Private & Customized Multi-day Tours made with more than 21 days‘ notice (prior to departure):

You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.

Cancellations of Private & Customized Multi-day Tours with less than 21 days’ but more than 14 days’ notice:

You will be refunded 50% of your total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.

Cancellations of Private & Customized Multi-day Tours with less than 14 days’ but more than 48 hours’ notice:

You will be refunded 20% of your total tour price. 80% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.

Cancellations Private & Customized Multi-day Tours with less than 72 hours‘ notice:

No refund will be given if canceled with less than 72 hours‘ notice, as Feast in the Wild will be charged for all costs such as guides, transport, accommodation, etc.

 

16. Filling booking information correctly

16.1. Please make sure to fill in and/or provide all necessary details upon booking your adventure tour/s. Once you have completed the booking process a booking confirmation will follow, containing your booking number and the voucher/s for the services booked. The voucher will be your proof of payment so please bring it with you on the day of your tour. Please note that you are responsible for carefully checking all details on your confirmation and related travel documents to ensure that they are correct. In the event of a discrepancy, such as booking mistakes where the wrong date and/or an incorrect number of participants was booked please contact Feast in the Wild immediately at booking@feastinthewild.com as it may not be possible to make amendments to your reservation when it gets closer to your departure date. Feast in the Wild cannot be responsible for mistakes in the booking process.

 
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